Return of products without specifying a reason

The following refund policy applies to all products except those for which the refund policy is stated in the product description:

• If you wish to return the unused goods without any reason and after the 7 working days have expired, you will be subject to a penalty fee: of 30% of the product value and responsible for all transportation expenses. Before returning them, please contact our Customer Service department at customer.service@evolutionwheel.com to get your Return Merchandise Authorization (RMA) number.

Return of products with a warranty claim

In the rare case when something goes wrong due to a manufacturing defect, the goods can be returned to Evolution Wheel, at Evolution Wheel discretion for credit, replacement, exchange or repair.

Before sending the goods back your warranty claim should be approved by Evolution Wheel. Please get in touch with our Customer Service department at customer.service@evolutionwheel.com to get your Return Merchandise Authorization (RMA) number and file a warranty claim.

• Returns are not accepted for used items which were purchased on www.evolutionwheel.com. All used items have actual photos of their most damaged parts.
• The returned products must be complete and packed according to Evolution Wheel instructions.
• If the product is delivered to you damaged or parts are missing, you may refuse it back to the carrier attempting delivery. If you accept the package, make sure to file a damage claim and note it on the carrier's delivery record. Save the product with its original box and packing and notify Evolution Wheel immediately.
• Evolution Wheel recommends that you insure your return shipment in case it gets lost or damaged in transit. It is also recommended to use a carrier that can provide you with proof of delivery for your protection.
• Original shipping charges are not refunded on returned products. Customers are responsible for all shipping charges back to Evolution Wheel on returned products, and Customers will pay the shipping charges on the replacement or exchange item(s) going back.
• International customers are responsible for customs clearance of the goods ordered. We strongly recommend informing yourself of the required documents and applicable duty taxes and fees for the ordered products. Evolution Wheel would not accept back goods because the customer was not informed of the local taxes and duties and refused to pay them.
• International customers who send the goods back regardless of the reason are responsible for organizing the export and transportation of the returning goods.
• Evolution Wheel will not accept any returns without a RMA number.